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There are three criteria that have classically been used to determine if someone is burned out: exhaustion, cynicism, and inefficacy. But these factors don’t always guarantee burnout. We’ve all been exhausted after a fun day of vacation without being burned out. We’ve known the cynic, who grouses on the porch rocking chair. It’s inefficacy that’s […]
We tend to see conflict all around us, and often this conflict seems to come from everywhere. However, all disagreement comes from just two causes. We either see things differently – a perspective difference – or we value things differently – a values difference. When you know this, you can enter a conflict with curiosity […]
Do you want to help your customer service professionals learn how to resolve conflict? Do you need to inspire your team of healthcare professionals to work better together? Maybe you need firefighters to help extinguish the burnout that’s running through your employees. Isn’t two better than one? Robert and Terri Bogue are a dynamic duo […]
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