Empathy is neither complicated nor hard, yet too many of us struggle with it.  In this session, we’ll learn techniques from anthropology, psychology, and urban planning and how they can be applied to our communities.  We’ll teach proven techniques for understanding others and reaching consensus even when reaching consensus is hard.  We’ll learn how to understand the big picture through ethnographic interviewing before getting focused on the important points with motivational interviewing.  With a focus on what we believe is important and a plan to solve it, we’ll check our work with dialogue mapping to ensure that we all see the problem the same way and we can all be on the same page for how we’re going to move the situation forward.