We have conversations every day and have since we were one or two. However, how many of them are conversations of deep understanding? They don’t have to be about emotions or entangling details; they must result in understanding the other person – and that means accepting the other person’s environment without judging their role in creating it or their behavior inside of it.
Techniques like ethnographic interviewing, motivational interviewing, and dialogue mapping, which have been used for decades to increase understanding, all build on the fundamental principle of suspending judgement. It’s understanding before agreement, and it works to help everyone feel heard.
The Art of Empathetic Conversations
Online, Any Time
With empathy, we can get to real understanding. But it’s not just about soft skills. Drawing from research in anthropology, psychology, and business leadership, “The Art of Empathetic Conversations” online course will give you proven tools for working with others. You’ll gain techniques like ethnographic interviewing, motivational interviewing, and dialogue mapping to get to real answers.
Just click the button below to register for this self-led course.
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If you’re looking for in-depth guidance on using empathetic conversations in your organization, let us know using the form below.